Terms & Conditions
As at October 2020
THE FOLLOWING SPECIAL CONDITIONS APPLY DUE TO COVID-19, IN ADDITION TO OUR USUAL TERMS AND CONDITIONS BELOW.
We are very conscious of the health and safety of our guests, ourselves and our business, and are currently taking bookings under the following conditions because of COVID.
We have strict cleaning and hygiene protocols in place, including additional sanitising of high touch points. There is sanitiser in the cottage, but we suggest you also bring some with you so that you can use it when you are out and about in our local community.
We are not currently taking bookings from residents OUTSIDE of NSW or the ACT, and may extend this to NSW / ACT hotspots at any time.
All guests’ details need to be recorded as part of a booking. We will require the name, home address, phone number & email address of every guest. Check-in will be 3pm, and checkout 10am – this allows us ample time to clean the cottage thoroughly for your arrival, and for our next guests.
While we are taking all precautions, it is the responsibility of our guests to do the same.
If you have cough, fever, sore throat or shortness of breath before your check-in date, or live in a NSW hotspot area, please undertake a COVID test and do not travel to our local community.
If you have been to any of venues identified by ACT or NSW Health as places related to COVID cases / clusters / hotspots, please refer to ACT / NSW Health advice in relation to COVID testing and/or self-isolation.
We may make the decision to close the Cottage at any time, or to cancel your booking, if we consider the risk to be too great. In the event that we do this without any Government restrictions being in place, we will notify you as soon as possible, and you can choose a refund or to put your deposit towards another booking within one year of your original check-in date.
In the event that ACT, NSW or Federal Government restrictions are re-instated, or you notify us of a positive COVID test, and you are within 14 days of your original check-in date, you will be able to change your booking once to another date within a year of your original check-in date.
If you are in excess of 14 days from your original check-in date, we will be happy to give you a refund if you prefer.
We may take your temperature on arrival at the cottage, before supplying you with the door code.
1. Acceptance and responsibility
It is the responsibility of all guests to read all Terms and Conditions prior to making a booking.
Payment of the deposit constitutes acceptance of these Terms and Conditions.
2. Check in/out
Check-in is from 2pm and check-out is by 11am on weekdays, and 12 noon on weekends, unless otherwise arranged.
Check-in and check-out times will be noted on your booking confirmation email.
We supply a door code on the day of check-in for you to access the cottage.
We require full payment and your mobile number in order to supply this door code.
A booking deposit of 50% of the total tariff is required to confirm your reservation and this payment forms part of the total tariff payable.
The balance of the tariff is due 14 days before check-in. If your stay commences in 14 days or less from the time of booking, the total tariff must be paid in full up front.
The deposit and the remainder of the tariff must be paid by bank deposit / transfer (bank account details will be on your confirmation email).
4. Wedding bookings
If your booking is for a wedding – either getting married or part of a wedding party – you need to inform us before making a booking. An additional refundable deposit of $400 applies to all such ‘wedding’ bookings.
Any confetti, rice, rose petals, wedding packaging, large boxes or similar items are your responsibility to remove before checkout.
A cleaning charge equal to the cost of laundry, dry cleaning etc will be applied to your booking in the event that we have to remove excess garbage; or makeup, staining from confetti or rose petals, or similar from bed and bathroom linen or bathrobes. Guests will be charged the replacement value of sheets, towels or bathrobes permanently stained by massage oil, fake tan, hair colourant etc.
The deposit will be returned, less costs as outlined above, as soon as practicable after your checkout. You will need to supply us with your bank account details for the return of any deposit.
5. Registered guests only on premises
The cottage is a licensed B&B and private property. Only registered guests are allowed on the property. You must supply us with the names of the up to two (2) guests with your booking.
Any registered guests bringing unregistered guests (without prior authorisation) will be required to leave the premises and will forfeit the entire tariff paid.
You must also have permission before any other service providers (for eg. delivery drivers) enter the property.
6. Cancellations/booking changes
All cancellations must be notified in writing.
We do not issue refunds within 14 days of your check-in date; we will however gladly transfer your booking (to the same value) once to another date within 12 months of your original booking date.
No refunds or transfers within 48 hours of check-in.
Blackout periods apply for transferred bookings.
Booking/cancellation conditions – applying 1 December 2020 TO 31st January 2021:
A booking deposit of 50% of the total tariff is required to confirm your reservation and this payment forms part of the total tariff payable. The balance of the tariff is due 30 days before the date of check-in.
We do not issue refunds within 30 days of your check-in date; we will however gladly transfer your booking (to the same value) once to another date within 12 months of your original booking date.
You may be required to pay an additional tariff if the value of your new booking exceeds the value of your original booking.
No transfers within 48 hours of check-in.
All cancellations must be notified in writing.
Blackout periods apply for transferred bookings.
7. Unforeseen circumstances
If the cottage becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) we will inform you immediately and do our best to obtain suitable alternative accommodation for you. If we cannot, any monies paid will be refunded in full.
If any electrical or other device breaks down during your stay, it should be reported as soon as possible and reasonable attempts will be made to repair the item in question. We will make every effort to minimise any inconvenience; you must allow repair/service access to the property during reasonable hours. However, we cannot issue partial refunds or give discounts due to such occurrences.
If a major problem renders the cottage uninhabitable, we will make every effort to find alternative suitable accommodation for you. We cannot be held responsible for failure or interruption to power or services to the cottage for reasons beyond our control.
8. House rules
Parties or functions are not allowed.
Accommodation is for up to two (2) adults only. Any registered guests bringing in pets, children or unregistered guests (without prior authorisation) will be required to leave the premises immediately and will forfeit the entire tariff paid.
Pets are not allowed.
The property is not suitable for children.
Our property insurance may or may not cover your items if they are stolen, damaged or broken on our property. In the event of this happening, please advise us immediately.
For the comfort of other guests, the cottage and immediate surrounds are designated STRICTLY NON-SMOKING AREAS. Please choose another property if you wish to smoke.
12. Wood fire
We supply wood for the fire between Anzac Day and the end of August. Wood supplied is sufficient for the fire for each night of your stay. We do not supply wood to be used all day.
Additional wood is available at a cost of $20 per day. You must not use your own wood in the fire.
Please do not use the wood fire on the morning of your departure, as this prevents us from re-setting the fire for incoming guests.
The fireplace cannot be used during the officially declared bushfire season in the Shoalhaven.
13. Respect for property
We ask you to respect all property inside and outside the cottage.
Please leave the property in a clean and tidy condition, including the barbecue, which must be left clean and ready for the next guests to use.
Wash and pack away crockery, pots & pans or stack any remaining items carefully in the dishwasher and switch it on before leaving.
Switch off all lights and heating when you are not in the cottage throughout your stay, and before leaving; the dishwasher will switch off automatically.
Leave all furniture and furnishings in the position they were in when you arrived.
If you leave any items behind, we may pass on the cost of returning them to you.
Any information you provide to us is strictly for purposes related to your booking, and to provide you with ongoing information about the cottage. It will not be shared with any third party.
Lose yourself within the surrounds
Explore Berry’s attractions, or discover a range of activities including local wineries, bushwalking, browsing through the shops and markets in local villages, or simply lazing on the nearby South Coast beaches.
"A secluded retreat from the regional attractions, and a welcome sanctuary at the end of the day. Your generous hospitality and abundant provisions were enjoyed – we loved the home-baked biscuits!"
Debra and Trevor, Adelaide Hills
"We didn’t realise the cottage was so huge - it had everything we could think of and then some. And we loved the crisp white bed linen just like the top hotels. Luxury!"
Helen and Paul, Sydney
"This place is everything you could want for a weekend getaway. All baths should have a view like that!"
Sarah and Patrick, UK
"Such a unique and unforgettable cottage... you have truly thought of every little detail... two days wasn't long enough to enjoy it all."
Michael and Amanda, Sydney
"An awesome location for doing all, or doing nothing. Peace, tranquillity, and a place well remembered."
Coralie and Alasdair, Blue Mountains
"A true gem. We will keep this amazing, beautiful and so delightful place in our hearts."
Petra and Tina, Germany
"Peaceful, relaxing, Waking up to the sounds of nature… scrumptious treats and local produce for breakfast.. unobtrusive hosts who have thought of everything. We escaped, relaxed and unwound!"
Cadia and Matt, Sydney
"The best place for couples near Berry - and we've tried them all. Sensational views, great personal and gourmet touches, discreet hosts."
Alison and Peter, Sydney
"Back for our third stay… love this place… the serenity, the little touches that make each stay better than the last."
Carla and Eric, Sydney
"Spectacular views, impeccable gardens, and delightful wildlife… a fabulous weekend escape."
Rhonda and Ben, Sydney